1 reviews | Active since Jul 2013
Let down by Old Mutual
We submitted a claim 5 days ago and we still haven't received the funeral payout and the FUNERAL IS TOMORROW The delay is caused by an oversight on Old Mutuals part.
Client details were captured incorrectly and we have tried to cooperate and still we getting nowhere!!!
The family is supposed to be mourning instead everyone is stressed.
All of this because someone didn't do their job
What's the point of selling peace of mind when it can't be given when needed.
Dear Denise
Thank you for the review.
We apologise for the delay and inconvenience caused. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,
Dear Denise
Thank you for the review.
We apologise for the delay and inconvenience caused. We will investigate and resolve with you directly.
Regards
Brent Sellidon
Old Mutual Complaints Management
Best regards,