LATE PAYOUT

I went to Old Mutual Jabulani Mall branch to surrender my 2-in-1 savings plan on the 22/12/2015. I was told that I will get the funds in my account in the next 5 - 10 days. Then the following day I realized that they put down the wrong account number on the instruction for the pay out yet I've given them a bank statement with the correct account number, yet they didn't even check it, she just scanned it. Thought to myself that it is human error, went back the next day and we fixed it. And I was told the same thing that it's 5 - 10 days, I called them on the 5 January 2016, I was told that I should wait for debit order clearance which will take 9 days. Old Mutual is such a reputable company but what they are doing to people is so wrong, why is it difficult for them to pay out. Imagine if it was a funeral policy, we would bury after 6 months if we get the pay out. FYI I work for the Citizen Newspaper, I can easily get my bosses on this and get all the complaints on Hello Peter and we publish them. I'm definitely moving back to Sanlam.