Late Payment of investment

Dear Hallo Peter, I am extremely displeased and frustrated, with the service I got from Old Mutual. 5 years ago we took out a 5 year investment plan with Old Mutual, whereby the payout amount was guaranteed, on a fixed interest rate. <br> <br> The payout would have happened on the 1st of April 2015 and would take two - three days to process , but seeing that it is the first time in history public holidays were celebrated in April, my transaction was not processed in time. <br> <br> Maybe somewhere in the fine print Old Mutual does state something about public holidays and payments which can't take place because of this, even though they knew 5 years ago that this would be the case in terms of my payment. I am stunned that in this day and age with the sophisticated software companies use, they cannot predict public holidays, and make adjustments accordingly.<br> <br> I received payment only on the 9th of April, with a minuscule adjustment to the payout amount. <br> <br> My Broker and I have made phone calls to the customer service center with no success. Only answer I got was \because of public holidays"which is unacceptable. <br> <br> Regards<br> <br> Frustrated Client <br> Susan Beukes <br> """