Late Estate Bank Account Delays

Old Mutual will not pay a death claim savings as they are looking for a late estate bank account to pay into. However the late estate account for my late husband was opened in 2015 after his passing away the same year, and has subsequently been closed by Nedbank as it had been dormant. Attempts to open a new late estate account have been in vain, as after submitting all the required documents more than 3 months ago, Nedbank has not opened the account. In addition, Nedbank has not been able to provide me with bank statements of the closed account so I can see what transactions went through the account. The lady I have submitted the details to (in Feb 2022) for the opening of the new account is Nomhle Tyamshaze (***) and she has not responded to my follow up on the status of the account application. The request for the bank statements was made to Raeesah Sader (***) via one of the gentleman (Mr B Khaba) at the Bryanston branch first on the 11th March (follow up on the 16th May) and no response has been received since. I have provided Old Mutual with my details, as the executor, but they are unwilling to process the claim without a late estate account, which i am struggling to open.

So this complaint relates to both Old Mutual & Nedbank