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Ncediwe N
1 reviews | Active since May 2014
03 Dec 2025, 17:03
Lapsed policy without notice
My mum had a policy that lapsed without her being notified and in October Mount Frere branch staff confirmed to her that everything was fine and then mid November she was informed that the policy lapsed in March. Back then she always complained of them debiting money whenever they like. She lived in fear of losing her money to old mutual now and then.
I just feel like old mutual took advantage of my mum and she's a pensioner.
Helpful (0)
Replies (2)0
Replies (2)
Old Mutual's replyOfficial
03 Dec 2025, 17:27Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply03 Dec 2025, 17:27
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
04 Dec 2025, 12:03Good day Ncediwe
We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply04 Dec 2025, 12:03
Official
Good day Ncediwe
We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
We’ve sent you an email from *** regarding your query. Kindly check your inbox and junk/spam folder to ensure it was received.
We look forward to your response so we can investigate accordingly.
Kind regards,
Old Mutual Complaints Management
Best regards,