Lapsed Policy due to incorrect Debit order date

November 2025 I increased my mother's from R15000 to R50000. On 3 July I received an SMS to say that I can pay my missed premium via easy pay, which I didn't understand. I then send immediately an email to my advisor and ask her what is going on see that my debit order went off, on 25 June on which se never rep**** by the way. On 6 July I receive a payment back from Old Mutual so called immediately to find what is going on, and the consultant confirmed with me that everything is up to date and there are no missed payments. Then according to the agreement my debit order must go off on the 25th of each month, but after my latest trouble I went and check it never went off and realized that old mutual only attempt payment on the 27 July and 26 august for this policy, while my other 3 policies from old mutual went off on the 25th each month. Now this policy has lapsed on 29 August and I immediately reached out to my advisor but she said it cannot be revived, and this is making me very unhappy. I've send numerous emails since 31 August to my advisor, their service department, complaints department, premium complaints department, nobody ever gave me feedback up and till this minute, I called 4 times on Monday, got cut off all 4 times while on the line with a consultant nobody even bothered to call back my first call was for more than a hour, ten 36 mins, then 40 mins, and again another 20 - 30 mins. They just don't bother with their customer service. You should think if a customer have 5 funeral cover policies and a life cover policy with them they should at least make a effort to assist you. Yesterday their consultant from the call center told me that they don't deduct over weekends and public holiday, only the Friday before the weekend, well 24 July were on a Friday and only my life cover and other 4 policies went off, the same happened on Tuesday 25 August a normal weekday, again only my life cover and 4 other policies.