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lynette D
1 reviews | Active since Apr 2015
13 Oct 2022, 14:22
Lapsed Policy
I have been trying to get a response from Old Mutual for the past month now with no avail. They notified me about a lapsed policy about a year ago and that there are monies due to me. About a month ago I filled and signed the required documention but haven't got any feedback from them. Emails send just comes back with email received. How long does it take for customer service agents to go through a form and finalise. I am very dissappointed in their service and to think I wanted to take an annuity policy with them... Never
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
13 Oct 2022, 14:38Dear Lynette
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
Old Mutual's reply13 Oct 2022, 14:38
Official
Dear Lynette
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Bilqees Carelse
Old Mutual Complaints Management
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lynette D's updateReviewer Update
13 Oct 2022, 15:40Wow so clients first have to revert to drastic measures before we receive a reply... I will wait for feedback seeing that I've been waiting since forever.
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lynette D's update13 Oct 2022, 15:40
Reviewer Update
Wow so clients first have to revert to drastic measures before we receive a reply... I will wait for feedback seeing that I've been waiting since forever.
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lynette D's updateReviewer Update
18 Oct 2022, 11:55My query was finally sorted out... Thank you.
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lynette D's update18 Oct 2022, 11:55
Reviewer Update
My query was finally sorted out... Thank you.