Lapsed policy

I have had a policy with this company from 2014 and have always paid for my policy . I noticed my account was not being debited in october 2022 and than sent an email notifying the company to debit me twice @the end of November 2022 just so my policy stay active. To my surprised I was told my policy had already lapsed( nobody called me to notify me of such and no body even emailed me regarding any missed premiums etc. If this is how Old Mutual treats long loyal customers , I am very disgusted especially since no body ever bothered to follow up about my last complaint a few months back . I humbled myself and sent an email so the company can double debit me than I was sent a revival form to fill in which I did and sent it to the branch in West street ( Durban). The consultants at that branch are the worse kind of people I have ever dealt it, very uninformed . They were so lost and did not even know how to assist me with the revival form , the lady did not even know how to use the system/computer. After hours of dealing with *********** people. I was advised that instead of sending through the revival form , they would get Mr Ndlovu who deals with such things to contact me . On Monday Mr Ndlovu contacted me telling me that I can’t revive my policy even if I am willing to pay for the months where I have missed premiums because apparently I had already revived my policy a few months back. Clearly Old Mutual knows nothing about retaining customers. I have been a customer for so many years and one setback and I am treated like ****. Please assist me retain my greenlight policy which I have been paying for years. If not than the ombudsmans will be my next step. Old Mutual does not even notify customers of missed premiums etc . Why. Is this a company that’s all about helping people or just trying to get as much premiums as they can from us.