Lapsed policy

Good day, I am writing this complaint on behalf of Boiteko Burial society, which had policies with Old Mutual for as long as over 20 years. my mother is one of the members of the society. Recently they have just been aware that their policy has lapsed, and upon investigations which required this group of old women to travel extensive distance, to be told that their policy lapsed because they owed R51.00. there was no formal communication to make them aware that their policy is in arrears. Could you kindly consider the reinstatement of this policy or any solution towards this challenge, as they are not getting any help, apart from being told to restart a new policy.

Regards

David