Lapse policy due to Old Mutual challenges while I have sufficient funds in my bank .

I’m so disappointed with Old Mutual. I have green light policy , they deduct some policy and not deduct the other one. I went to the branch they said they were having challenges they provide me with the date that they have to deduct. Still deduction didn’t come. I went to the branch again they said month end it will deduct. Come month end it did not deduct. On the 2 of May they send email that your policy lapse . I’m very disappointed to be honest I have this policy for more than 14 years. The Due to their negligence it has to lapse. Old Mutual must deal with their system and try to improve their work. We can’t trust them then they gable with our life.