PT
Precious T
1 reviews | Active since Aug 2019
28 Nov 2025, 12:35
Lapse policy
I received an email on the 4th October about missing a payment,21 November as well and on the 24 November another email my policy has lapsed I sent at email asking for clarity still no answeres November 25th no debit order went through 28 Nov i called i was on hold for 28 minuted no assistance Policy no-*** ***
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Old Mutual's replyOfficial
28 Nov 2025, 14:16Good day Precious,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply28 Nov 2025, 14:16
Official
Good day Precious,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management