ER
Esme R
1 reviews | Active since May 2015
07 May 2020, 15:18
Lapse cover with no communication
My mother has a life cover with old mutual for over 10 years now, she retired from her work 2 years ago and has been paying for her life cover ever since. She recently found out that her life cover lapsed 3 months ago with no communication from old mutual. She's very disappointed and feels like old mutual took advantage at her because she's old. They refused to reactivate the life cover. This is very disappointing.
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Old Mutual's replyOfficial
08 May 2020, 08:31Dear Esme
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
Old Mutual's reply08 May 2020, 08:31
Official
Dear Esme
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Kareemah Sulayman
Old Mutual Complaints Management