HB
Harold B
1 reviews | Active since Dec 2016
19 May 2026, 16:30
Lack of urgency
My wife requested that Retirement Annuity proceeds be transferred to Ninety one more than 2 months ago. Between the 2 but mostly old mutual failed miserably in getting this request actioned and resolved. Getting through to them takes forever through autoque calls and inevitably you lose patience and drop the call or they just don't answer. My wife then emailed them to call her back, still waiting. Very unprofessional and disappointed at their lack of urgency and customer service consideration
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
19 May 2026, 16:36Good dayHarold, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 May 2026, 16:36
Official
Good dayHarold, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
HB
Harold B's updateReviewer Update
21 May 2026, 15:53The lack of response following another mail to your company confirms that customer service is not what you hold dear.
A request was logged to get someone in your company and the lady my wife spoke to, to call back, guess what like all previous except the Hellopeter complain do you take our concerns seriously!!!
PLEASE CAN YOU DO SOMETHING ABOUT THIS MATTER AND RESPOND URGENTLY!!!!!!!!!!!!!!!!!!!!!!!
A request was logged to get someone in your company and the lady my wife spoke to, to call back, guess what like all previous except the Hellopeter complain do you take our concerns seriously!!!
PLEASE CAN YOU DO SOMETHING ABOUT THIS MATTER AND RESPOND URGENTLY!!!!!!!!!!!!!!!!!!!!!!!
HB
Harold B's update21 May 2026, 15:53
Reviewer Update
The lack of response following another mail to your company confirms that customer service is not what you hold dear.
A request was logged to get someone in your company and the lady my wife spoke to, to call back, guess what like all previous except the Hellopeter complain do you take our concerns seriously!!!
PLEASE CAN YOU DO SOMETHING ABOUT THIS MATTER AND RESPOND URGENTLY!!!!!!!!!!!!!!!!!!!!!!!
A request was logged to get someone in your company and the lady my wife spoke to, to call back, guess what like all previous except the Hellopeter complain do you take our concerns seriously!!!
PLEASE CAN YOU DO SOMETHING ABOUT THIS MATTER AND RESPOND URGENTLY!!!!!!!!!!!!!!!!!!!!!!!
Old Mutual's replyOfficial
21 May 2026, 16:10Good day Harold, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply21 May 2026, 16:10
Official
Good day Harold, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are following up on this for you.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management