DL
DAVID L
1 reviews | Active since Apr 2012
27 Jan 2025, 13:08
Lack of Service is Sickening !!!
Have been emailing Old Mutual Rewards for several months to obtain detailed statements for my account as there is an error .They promise to escalate the issue but it's ignored . I'm sure they would react differently if it effected someone commission and I ignored to pay my premium . The lack of service is sickening !!!!
Helpful (0)
Replies (12)0
Replies (12)
Old Mutual's replyOfficial
27 Jan 2025, 14:04Good day David,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Jan 2025, 14:04
Official
Good day David,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
DL
DAVID L's updateReviewer Update
27 Jan 2025, 14:38These are strong promises.
Lets see if you keep your word
Lets see if you keep your word
DL
DAVID L's update27 Jan 2025, 14:38
Reviewer Update
These are strong promises.
Lets see if you keep your word
Lets see if you keep your word
Old Mutual's replyOfficial
27 Jan 2025, 14:41Good day David,
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply27 Jan 2025, 14:41
Official
Good day David,
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you to assist you further.
Regards
Old Mutual Complaints Management
DL
DAVID L's updateReviewer Update
27 Jan 2025, 14:43When can I expect that to be ?
DL
DAVID L's update27 Jan 2025, 14:43
Reviewer Update
When can I expect that to be ?
Old Mutual's replyOfficial
27 Jan 2025, 14:49You will be contacted within 24 hours. We appreciate your ongoing patience.
Old Mutual's reply27 Jan 2025, 14:49
Official
You will be contacted within 24 hours. We appreciate your ongoing patience.
DL
DAVID L's updateReviewer Update
29 Jan 2025, 12:51You got the person who has not been able to resolve my problem with your Rewards Department in over two ( 2 ) months to send me an email …that is absolutely USELESS !!. I need to speak with the Head of Old Mutual Rewards Department or the your Company's Public Relations officer .
DL
DAVID L's update29 Jan 2025, 12:51
Reviewer Update
You got the person who has not been able to resolve my problem with your Rewards Department in over two ( 2 ) months to send me an email …that is absolutely USELESS !!. I need to speak with the Head of Old Mutual Rewards Department or the your Company's Public Relations officer .
Old Mutual's replyOfficial
29 Jan 2025, 13:04Hi David,
We sincerely apologise for the inconvenience caused by this situation. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
We sincerely apologise for the inconvenience caused by this situation. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
Old Mutual's reply29 Jan 2025, 13:04
Official
Hi David,
We sincerely apologise for the inconvenience caused by this situation. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
We sincerely apologise for the inconvenience caused by this situation. Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
DL
DAVID L's updateReviewer Update
29 Jan 2025, 13:18This platform is of no value if you can't resolve the problem and refuse to connect me to someone who can. .If Old Mutual want the bad publicity , so be it. I will complain on as many social platforms as Ii can until Old Mutual get the message!
DL
DAVID L's update29 Jan 2025, 13:18
Reviewer Update
This platform is of no value if you can't resolve the problem and refuse to connect me to someone who can. .If Old Mutual want the bad publicity , so be it. I will complain on as many social platforms as Ii can until Old Mutual get the message!
Old Mutual's replyOfficial
29 Jan 2025, 13:24Hi David, we are very sorry for the delay. We can assure you that we are following up regarding this.
Old Mutual's reply29 Jan 2025, 13:24
Official
Hi David, we are very sorry for the delay. We can assure you that we are following up regarding this.
DL
DAVID L's updateReviewer Update
29 Jan 2025, 13:32Let the public be aware that the Your Rewards Programme is not what it's advertised to be . As everyone can see that when challenged on certain points, your company refuse to answer Think I will report this matter to the South African Advertising Authority as well for false advertising.
DL
DAVID L's update29 Jan 2025, 13:32
Reviewer Update
Let the public be aware that the Your Rewards Programme is not what it's advertised to be . As everyone can see that when challenged on certain points, your company refuse to answer Think I will report this matter to the South African Advertising Authority as well for false advertising.
Old Mutual's replyOfficial
29 Jan 2025, 13:40Good day David,
We can confirm that our team has sent you an email regarding your request. They will continue to assist you and provide you with the necessary feedback.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has sent you an email regarding your request. They will continue to assist you and provide you with the necessary feedback.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
Old Mutual's reply29 Jan 2025, 13:40
Official
Good day David,
We can confirm that our team has sent you an email regarding your request. They will continue to assist you and provide you with the necessary feedback.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
We can confirm that our team has sent you an email regarding your request. They will continue to assist you and provide you with the necessary feedback.
Please accept our sincere apologies for any inconvenience caused.
Regards,
Old Mutual Complaints Management
DL
DAVID L's updateReviewer Update
29 Jan 2025, 13:47YOU HAVE DONE SO MUCH HARM TO OLD MUTUAL TO -DAY .APOLGY NOT ACCEPTED , YOUR WORDS ARE EMPTY AND MEANINGLESS !!!1
DL
DAVID L's update29 Jan 2025, 13:47
Reviewer Update
YOU HAVE DONE SO MUCH HARM TO OLD MUTUAL TO -DAY .APOLGY NOT ACCEPTED , YOUR WORDS ARE EMPTY AND MEANINGLESS !!!1