Lack of service is appalling

I am so dissapointed in Old Mutual. Every year my premium goes up, but never does anyone from Old Mutual follow up or check in with you regarding your policy. In April I requested a premium holiday and it took them 2 weeks to reply to my email. 2 WEEKS. I completed the form and sent it back on 24 April and to date I have had absolutely NO communication from them whatsoever. The lack of service is appalling. I requested that Sanlam look into taking over that policy as their service is amazing and Old Mutual also denied them access to my details. Please sort this out ASAP.