Lack of service from Old Mutual.

Im very disappointed & very frustrated by the lack of service from Old Mutual.

Last month on 16 September 2022, a claim was submitted on a policy that has myself nominated as a beneficiary according to Old Mutual's records.

I was told that the claim process upon submission of the relevant documentation, will take 4 working days.

All the necessary documentation was submitted only for Old Mutual to respod by sayng countless messages were sent to myself regarding the status of the claim (i had to go to their Vaal Mall branch where i was given unsatisfactory answers).

The policy schedule does confirm that im the beneficiary with a 100% allocation.

They advised that dur to difference surnames, a letter regarding the surname change is required. (The letter was submitted).

Old mutual came back saying that they need 2 things. A Letter of Authority & an Estate Late account.

This i find to be totally disgusting to say the least.

I may not be a financial adviser and i have don some research of my own to gain insight into such matters and i discovered that if a policy has a nominated beneficiary, the proceeds are payable to the nominated beneficiary.

https://www.moneyweb.co.za/qa/advisor-questions/will-the-proceeds-of-a-life-insurance-policy-be-paid-to-me-or-the-deceaseds-estate/ The policy number in question is 69020N***.