LACK OF SERVICE BAD BAD-OLD MUTUAL

On the 17th December 2021, we logged a death claim with old mutual. Its almost a month ago since and the claim has not yet been paid out. After visiting the branch numerous times and speaking to Consultants who advise they will call you back, no feedback has been received. Apparently the payout was processed on the 20th December, then closed, who knows why. A funeral policy should pay out withing 48 hours. If there is an issue Old mutual should call and advise, however me , the customer has to keep calling and going into the branch but no one seems to know what they doing. Ive been a valued client of Old mutual for years, but if this is how we get treated as clients i will have to move my business else where, as this no no longer a trusted brand. POLICY NUMBER ***0