Lack of service

I logged a request for my policies to be cancelled and after a long time without receiving communications from them I called only to be moved from one agent to another, up to date only one policy has been paid out and when making followups I get agents who are less competent to do their jobs, lack customer service and only be promised things which are not being fulfilled.

I called them for almost two weeks with no assistance and last week they finally paid out on one of my accounts, but kept the other ones open and for what I don't know because I instructed them to cancel, they *********** staff would constantly tell me I did not submit where else everything was showing on their systems, from last week on Thursday I was being told they are escallating my query but when I call the agent would tell me its still open and has not been escalated to anyone.