Lack of response and bad client experience

Good Day, <br> <br> I cancelled an investment with Old Mutual on the 22nd March 2016 , wrote a letter and send it to the Financial Advisor's office. I got a call as part of the process as to why I want to cancel and the first step is to see the Financial Advisor. Fine due to work commitment I did not have time to see the Financial Advisor. In the process I wrote an email that I wont change my mind though as per my personal reasons. The Consultant in the Financial Advisors office advised me that they need authorisation from Financial Advisor before processing , I then send a text message to speed the process. Financial Advisor responded to authorise the refund and cancellation but I am telling you up to now no refund and confirmation of cancellation from old Mutual. What irritate me though is the lack of detail response, simple staff like your refund as a client will be processed and be in your account after 3 days or 30 days or whatever. I phoned the Consultant yesterday and all she told me is that she is busy with this , why I had to be taken from left to right just to get refund of my cancelled investment, let alone is less than what I put , strange though but I want this done ASAP.