LACK OF OWNERSHIP

Item: Old Mutual
Rating: 1
Author: Claudine B

Since my initial request on 3 January 2018 w.r.t an Retirement Annuity pay out date, I have to date, not received any positive feedback. My request has been sent from pillar to post. It gets sent from one department to another, or their excuse is 'still waiting for feedback from the said department', or ...my request had been escalated to a certain department for, what they call 'speedy response'. All I want to know is ...(are my details still reflecting on their systems) the payout of my Annuity Policy?????

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

18 Jan 2018, 16:04

Dear Claudine

Thank you for bringing this to our attention.

We apologise for the inconvenience caused in this regard. We will investigate and resolve with you directly.

Regards

Brent Sellidon

Complaints Management

Old Mutual's reply18 Jan 2018, 16:04

Official

Dear Claudine

Thank you for bringing this to our attention.

We apologise for the inconvenience caused in this regard. We will investigate and resolve with you directly.

Regards

Brent Sellidon

Complaints Management

Claudine B's updateReviewer Update

18 Jan 2018, 16:09

Thank you Brent

Claudine B's update18 Jan 2018, 16:09

Reviewer Update

Thank you Brent

Claudine B's updateReviewer Update

25 Jan 2018, 13:48

Thank you.....Brent for your feedback. (My initial request was straight forward) Thank you for your prompt response

Claudine B's update25 Jan 2018, 13:48

Reviewer Update

Thank you.....Brent for your feedback. (My initial request was straight forward) Thank you for your prompt response