lack of knowledge and wrong information

I called on 31/08 spoke to 1 of the agents just after 12pm regarding my policy that has matured & I asked abt a bank statement if I send the1 that is emailed to me every month, will there be a problem she said no the only thing that is needed is my account, she gave me wrong email address. I did get correct 1 I emailed the documents that were needed. I called gain just after lunch spk to another agent who confirmed they rcvd docs, I asked her is everything ok she said yes I asked again abt bankstatemnt that does not have a stamp she said no problem,I called 3 times last week was told my stuff is still in the que . I called this morning spkned to an Agent who told me that my application has not been processed due bank statement that is not stamped while I called last week and asked Agents to confirmed. I called again and spk to Thembi who was helpful but will never do business with OLD MUTUAL. Instead of checking properly they kept on saying your application is still not processed yet must wait the turn around time.