Lack of information regarding my pension fund

28 February 2019 i was dismissed and documents were sent to old mutual on the 15 of March 2019. I waited and on the 18 April 2019 i received an sms from old mutual superfund saying they have received my claim and are in the process of verifying the information. I sent sms's trying to find out about the status of my claim but same reply for almost 2 weeks. I even went to the branch and i was told they dont have information when it comes to superfund i must call them myself. I sent numerous emails and i was given a reference number. I then called and the consultant told me i should expect my payout before the end of the week, that was two weeks backs but nothing. I again sent an email on the 20th of may and now new information comes up that there is an employer lien on my record and my previous employer my fill in the acknowledgement of debt off which i had no idea. Old mutual let me down they should have notified me if something was missing in my claim. Now i dont even know that my pension is safe. And how long will i have to wait to get my money thats if i will get it. Right now i wont recommend old mutual to anyone