Lack of Feedback/Information

I cancelled my retirement annuity in March, I was told this would be possible as it was below the R7000 withdrawal limit. After waiting for almost 2 months I was told this is not possible because my policy had exceeded the limit. After numerous emails requesting a statement, I finally received a statement that shows a balance below the limit. After phoning the call center I was told I would be contacted within 7 working days. This never happened. After another phone call I was told I would be called back, never happened. After the 3rd call I was told I had another policy that combined with the retirement annuity exceeds the withdrawal limit. It seems that every time you get a different story and poor service in general. It feels like Old mutual is stalling so that they can keep my money. Nobody bothers to respond to any requests. The level of service from Old Mutual is shocking. I will never take out another policy with them ever again.