LACK OF EFFICIENCY

I resigned from the company I used to work for and opted to have my pension fund paid cash into my account. My last day from the employer was on the 11/10/017.

Till this day I have not received my payout. What is concerning is that each time I call in I am given a different excuse of why I have not been paid.

I called on the 6/11/2017 : was told my claim has been sent to sars I called on the 7/11/2017 and was told that my claim I back from sars and has been sent through for authorisation I called on 7/11/2017 and was told that I needed to wait 3-5working days for the payout

My recent experience has been with Wanda from the call centre today I spent 17 minutes and 12 seconds on the phone. He could not tell me what the hold up is with my claim. He said my claim was received on the 1/11/2017 ( which is questionable because I know that HR confirmed my claim was submitted on the 27/10/2017) Why was it not done on the 30/10/2017??? He said my claim has not come back from sars and I needed to wait 20 working days, which is a load of b... in my view. I told him to get confirmation and come back to me with something more tangible. He put me on hold for more than 7 minutes. My airtime eventually ran out and he did not even have the decency to call me back. This says a lot about company and how they are far from being client centric.

I sent a complaint to the company yesterday and I have not received a response [Complaint from MyPortfolio (--OCM ********** 2--)]. Again the company is not treating this query with the urgency it deserves.