UM
Unathi M
1 reviews | Active since May 2023
11 Feb 2026, 10:27
Lack of customer service is very alarming.
I called old mutual superfund department spoke to Chloe Jade and also emailed her still did not get any assistance towards my claim. I wanted to log on their portal her lack of prompt response is very alarming.
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Old Mutual's replyOfficial
11 Feb 2026, 12:09Good day Unathi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered.
Please be assured that we are treating this matter with the necessary priority and will conduct a thorough investigation. Should we require any additional information, we will contact you directly.
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply11 Feb 2026, 12:09
Official
Good day Unathi,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered.
Please be assured that we are treating this matter with the necessary priority and will conduct a thorough investigation. Should we require any additional information, we will contact you directly.
Kind regards,
Old Mutual Complaints Management