Lack of customer service

Item: Old Mutual
Rating: 1
Author: Fenny N

Not a good experience, i have been putting money for investment for the past 14months but recently when i checked on my investments growth, it only equates for 9 months which is way less than what i have invested.

I have sent e-mails enquiring on this on the 06/05/20 and i have not received any response. Name: Paul Sako

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

13 May 2020, 16:33

Dear Fenny Nake

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Thabiet Mintin
Old Mutual Complaints Management

Old Mutual's reply13 May 2020, 16:33

Official

Dear Fenny Nake

I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.

Regards

Thabiet Mintin
Old Mutual Complaints Management

Fenny N's updateReviewer Update

14 May 2020, 15:33

Thank you Thabiet, we have received the email with documents. We would like to cancel the policy and have sent you an email with regards to the cancellation. We await your response.

Fenny N's update14 May 2020, 15:33

Reviewer Update

Thank you Thabiet, we have received the email with documents. We would like to cancel the policy and have sent you an email with regards to the cancellation. We await your response.