Lack of customer service

Old Mutual Bank Loan department (Oudtshoorn branch) - documentation was provided on 18 September 2020 (Friday) for loan application. Received call that same day for details of employer as they are not on their system. Every day thereafter from 21 September 2020 (Monday) till 25 September 2020 (Friday), I made contact with the consultant and not the other way around (lack of customer service). Apparently the problem with my employer not being on their system, had to be referred to IT Department. Friday evening I did an online application and to my suprise, employer is listed. Saturday, 26 September 2020, I called head office and was referred by to the branch as application open since 18th. Called the branch and the lady that answered the phone was busy with a client but was aware of my application. The consultant that dealt with it, was Saturday off. She promised she will look into it and phone back..........still waiting for that call. On Monday I phoned again, and "my" consultant answered the phoned. Once again I was told that she will phone back as there is a client in front of her. First I have a problem with both the consultants not phoning back, secondly that I had to follow up and not vice versa as it should be done. I was told that they are extremely busy and not even taking lunch. I do understand that, but pick up the phone after branch is closed and provide feedback......is that to much to ask. Till date and time........no feedback.