Lack of customer service

Item: Old Mutual
Rating: 1
Author: Mpho M

It's been a week since I complained ND still no feedback, I want to cancel all my policies including the money account ND take them elsewhr where they value their customers.

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

11 Jan 2019, 12:28

Thank you for your comment.

We rep**** to you on 10 January 2019, confirming that the refund will be transferred shortly.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Old Mutual's reply11 Jan 2019, 12:28

Official

Thank you for your comment.

We rep**** to you on 10 January 2019, confirming that the refund will be transferred shortly.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Mpho M's updateReviewer Update

14 Jan 2019, 16:59

We going 4 the second week nw, ND still no feedback from these ppl. Tok ABT incompetence. I'm taking this further to the consumer protection Act.

Mpho M's update14 Jan 2019, 16:59

Reviewer Update

We going 4 the second week nw, ND still no feedback from these ppl. Tok ABT incompetence. I'm taking this further to the consumer protection Act.

Old Mutual's replyOfficial

17 Jan 2019, 15:12

I confirm the waiting period is complete and we've transferred the refund to your bank account. The refund should reflect within the next day or two.

Kind regards

Kareemah Sulayman
Old Mutual Complaints Management

Old Mutual's reply17 Jan 2019, 15:12

Official