Lack of customer service

Went to Old Mutual Protea Glen mall today around 12:50 to cancel my funeral plan and the gentleman at the door was helpful and advised that i ddnt have to cancel I can just do the 6 months holiday option, and i thought wow great. Little did i knew that i was going to be there for another 3 hours waiting on the queue. There was only 1 person working for customer services in the branch. Eventually I was assisted just before 4pm and when i asked the guy he told me that the head office allocates only 1 person per branch in certain malls because they are loan branches. From the time I arrived there to the time I willleft he had seen more people than the loan agents combined.<br> <br> So i decided that i will be cancelling after all because there is no way in hell I'm going to have to deal with a company that thinks customer service is less important than giving people loans.