Lack of continued service

Item: Old Mutual
Rating: 2

Hi. My financial advisor resigned in 2015/2016 and I was told I would be allocated a new advisor but it's 2018 and I still do not have one. I need someone who is going to monitor my portfolio and advise as previously.

Helpful (0)

Replies (2)

Old Mutual's replyOfficial

18 Jul 2018, 12:11

Dear Pamela

I refer to my email. This matter is with our Personal Financial Advisory Division. They will arrange for an Advisor to contact you directly.

Regards

Carol Olckers

Complaints Managemnt

Old Mutual's reply18 Jul 2018, 12:11

Official

Dear Pamela

I refer to my email. This matter is with our Personal Financial Advisory Division. They will arrange for an Advisor to contact you directly.

Regards

Carol Olckers

Complaints Managemnt

Old Mutual's replyOfficial

19 Jul 2018, 15:01

Dear Pamela

I refer to my email and you communication with our Advisor. Trust that this matter has been resolved to your satisfaction.

Regards

Carol Olckers

Complaints Management

Old Mutual's reply19 Jul 2018, 15:01

Official

Dear Pamela

I refer to my email and you communication with our Advisor. Trust that this matter has been resolved to your satisfaction.

Regards

Carol Olckers

Complaints Management