JN
June N
1 reviews | Active since Sept 2026
08 Sept 2026, 12:55
Lack of communication
I took a funeral cover from old mutual months ago and they never sent me a policy number... So there was a time where I couldn't pay I think for three months I had issues. They never called or anything, and when I try to call them as I wanted to cancel, I never get to speak to a human it's always that machine. And now they just took the money from my account on the date we never agreed on. I'm frustrated and disappointed.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
08 Sept 2026, 15:44Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply08 Sept 2026, 15:44
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management