Lack of communication

A request for a partial surrender on my policy was made by me on Monday the 25th of May. Later the day I received a sms notification stating \Old Mutual. Pls don't reply. Dear MNR WALTER CARSTENS. To complete your request we need your. Fax***/Email [Email Removed] Quote this Ref: ***".<br> <br> On enquiring what they still required"