LACK OF COMMUNICATION

I'm really disappointed about the level of communication with Old Mutual because now i have an Education policy that has elapsed and i was never informed about any outstanding amount. i just called their call centre and i was advised the letter was sent in February of which i didn't't receive any letter. bearing in mind that there was a national post office strike and they have a backlog. My problem is why do i have to suffer as their client as all i wanted to do was to supply a better future for my child.<br> <br> Now i'm told that i have to make manually payment to the bank so that my policy can be activated again of which i'm not even sure that after making that payment it will be activated. i feel like is a total reap off as the policy is been active for some time now and they just want it to lapse just like that.