SS
Shaldon S
1 reviews | Active since Sept 2019
08 Sept 2025, 06:55
Lack of basic communication
Old Mutual’s service is absolutely unacceptable. I have been waiting far too long for proper feedback and despite repeated follow-ups, I am being ignored. This is not just poor service — it shows complete disregard for customers. It is unacceptable that a financial institution of this size cannot provide basic communication to its clients. This lack of accountability is frustrating and causes unnecessary stress.
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Old Mutual's replyOfficial
08 Sept 2025, 07:19Good day Shaldon S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply08 Sept 2025, 07:19
Official
Good day Shaldon S,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,