1 reviews | Active since Apr 2020
Lack of Assistance
In the month of October I took out 2 policies. And the is a debit order of R370 that I am paying.
On the 02nd Dec I called old Mutual to decrease the cover amount therefore it will decrease the premiums since I have similar policies with another company.
I was advised that I need to write an email to GSEnquiries and do the request which I did on the same day (02 Dec) and guess what?? Today I called to do a follow up since no one has rep**** to my email. The lady who assisted me was very polite and she advise that I cannot decrease anything.
What I found strange is that how can 2 employees working for the same company give 2 different responses.
I have since requested that both policies be cancelled.
Pls make sure you cancel those policies cause I have lost trust with Old Mutual. If I am encountering such challenges at the beginning I don't want to find myself in bad situations in future.
We acknowledge receipt of your review and would like to apologise for the service you have received. We will investigate this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and would like to apologise for the service you have received. We will investigate this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
4 days later no contact has been made with me. I am still waiting for a call. I need answers
4 days later no contact has been made with me. I am still waiting for a call. I need answers
Feedback was provided to you via email on 10/12/2024.
Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
Regards,
Old Mutual Complaints Management
Feedback was provided to you via email on 10/12/2024.
Please refer to the email and liaise with the team directly as that is the team assigned to assist you with the matter.
Regards,
Old Mutual Complaints Management