Lack customer service

@OLD MUTUAL

I am very disappointed by the lack of customer service which was shown by one of your employee Portia Mzelumu and her so called manager. As one of your loyal customers this is totally unacceptable Since you as OLD MUTUAL claim to provide the best customer experience through innovative technology. I have downloaded the Old Mutual app and also registered on my portfolio online service inorder to access my tax certificate but on both platforms I am unable to access my tax certificate hence I contacted your agent named above to assist me last week. On both platforms it says "No documents are able". Initially she was promising since she took all my details as well as email address and promised me her manager will email me first thing on Monday morning the 22nd of November since last week they were busy preparing for a Christmas party and they were out of the office. As any reasoning person I understood that. On Monday and Tuesday there was no word from both of them. I had explained to her last week that the deadline to submit documentation was the 23rd of November since l had filled my returns and they came back requesting verification for this retirement annuity I had taken with OLD MUTUAL. Mind you I have other savings plans with OLD MUTUAL. How long does it take to access my portfolio and email one tax certificate? 🤔

I am at a risk of being penalized by SARS all thanks to your employees who lack basic customer service but when they want you to sign up promise you the best client experience.

I am regretting signing up for this retirement annuity plan with OLD MUTUAL since I haven't been assisted till today and she is now avoiding my calls.