yvdb
yani van der berg

1 reviews | Active since Mar 2016

04 Mar 2016, 21:40

Keep track of your money, cause they don't...

How can I trust them with my hard earned money??? <br> <br> I'm not going to give a long story. Here are the facts.<br> <br> R10 000 of my money \goes missing\". This error only discovered months after I had to query it...<br> DEBITS of over R10 000 continue MONTHS after cancellation.<br> No e-mail address for head office or any manager to be found anywhere on the internet. How do you escalate matters if you don't get service??? You can't. You end up speaking to the same people who continuously provide poor service and don't care...<br> Customer service and service recovery - non existent.<br> <br> Let it be known that the service is shocking and after many complaints and e-mails it is still ludicrous!!!<br> <br> They do not take the customer serious... Don't put yourself through doing business with them and if you are with them, I would start an excel spreadsheet and make sure all your money reflects and that you are earning as per their promises.<br> <br> They have cost me money, time and energy with no returns!!!<br> <br> <br> "

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Replies (1)
Old Mutual
Old Mutual's reply04 Mar 2016, 22:15
Official
Hello yaniroyffe,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards
Thabiet Mintin