Keep taking Money and do not REFUND

For the last 6 months I have been trying to cancel / put a holiday on my payments for the next 6 months. I first requested this in May. Every month it is the same story - that they didn't submit a form or I need to resubmit a form. The latest is that I need to have the debit returned by visiting my bank. Due to the lack of competent staff members and the fact that everyone just passes the buck, I am still paying to feel like a number and not receive the refund I am due. <br> Old Mutual received my cancellation and it has taken them 6 months to tell me it is still not cancelled. Every month that take the funds and will not refund. What type of organisation can simple keep taking monies even when the client no longer wants to be a client? 6 months, plenty of emails, no answers to telephone calls, messages not returned - disgusted with this supposed service orientated company. <br> Completely outraged at this shocking practice. Please cancel my policies and ALL investments and pay back the funds due. ASAP.