*** SERVICE

This is the 2nd review I'm posting about Old Mutual and I haven't even received feedback for the 1st one.

Anyway,

I was ****** yesterday and my ID was ****** as well.

I am short on cash and need to access MY MONEY in my fixed investment accounts.

Last month when I was there I needed both my ID and bank statement, however, this is not possible.

I was told by the Bellville branch that I need a temp ID or drivers licence(I do not have) and this is not possible either because I will have to pay for a new ID when I am getting married soon and I will need to pay again to change everything.

You cannot keep me from using my own damn money and if that is the case, I’d like to close all investments as well as my OM Money account.

Other banks(including the one I work for) have various ways of positively identifying their clients and are actually eager to assist when a client is in need, instead of just passing the buck and not going that extra mile.