KAAK SERVICE FROM OLD MUTUAL

ITS VERY SAD THAT SUCH A BIG COMPANY IS GIVING THEIR CUSTOMERS KAAK SERVICE.

IT IS WELL & EASY FOR YOU GUYS TO BE DEBITING MONTHLY PREMIUMS FROM YOUR POLICY HOLDERS BUT WHEN IT IS TIME FOR YOU TO RESOLVE QUERIES YOU DRAG YOUR FEET.

I SENT MY 1ST QUERY VIA EMAIL ON 6TH SEPTEMBER 2021 WITH ***. OLD MUTUAL DID NOT RESPOND, I SENT ANOTHER FOLLOW UP EMAIL TO GET FEEDBACK ON THE 10TH SEPTEMBER 2021. STILL OLD MUTUAL DID NOT RESPOND.

I HAD TO USE MY AIRTIME TO CALL OLD MUTUAL ON FRIDAY OF THE 17TH SEPTEMBER 2021 (Call Ref No. CET***). GUESS WHAT... GOT THROUGH TO AN AGENT WHO DID NOT ASSIST WITH MY QUERY BUT SPOKE A LOT OF BULL**** WHICH DID NOT EVEN MAKE ANY SENSE, AND ENDED UP ADVISING ME TO FORWARD MY QUERY TO COMPLAINTS EMAIL, WHICH I DID AND TO DATE NO RESPONSE FROM OLD MUTUAL.

SO I GUESS THIS A NORM FOR OLD MUTUAL TO TAKE PEOLPE FOR GRANTED WHEN IT IS TIME FOR CLAIMS TO BE PAID OUT?...

I STILL WANT MY QUERY RESOLVED, I NEED THE CEO OF THIS COMPANY OR WHOEVER IS IN MANAGEMENT TO CONTACT ME AND RESOLVE MY QUERYS ASAP, AS I WILL NOT LET THIS SLIDE YOU HAVE MESSED WITH A WRONG CLIENT THIS TIME AROUND.