DP
Donovan P
1 reviews | Active since Mar 2012
09 Mar 2026, 09:46
Just plain bad
Unnessecery delays in paying out funds,not just two pot at the moment but all platforms.from stalling to canseling withdraws tk blaming tax .once a week last minute uodate whatsapps.to even in my wifes case sending abpayout form to the wrong person with sensitive details on
Helpful (0)
Replies (6)0
Replies (6)
Old Mutual's replyOfficial
09 Mar 2026, 10:02Good day Donovan,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply09 Mar 2026, 10:02
Official
Good day Donovan,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
DP
Donovan P's updateReviewer Update
11 Mar 2026, 06:29Okay ok now its the 11 of march 2 full days later after receiving an email after this reply i actually now am no further than i was on the 6 th of march no update no payout,people who submitted after me have their money how it this possible
DP
Donovan P's update11 Mar 2026, 06:29
Reviewer Update
Okay ok now its the 11 of march 2 full days later after receiving an email after this reply i actually now am no further than i was on the 6 th of march no update no payout,people who submitted after me have their money how it this possible
DP
Donovan P's updateReviewer Update
11 Mar 2026, 06:39People should really go and read the reviews on old mutual looks like we all get the same generic reply via email and on *** means gheh have nk slcustomer service, word for word the same reaponse
DP
Donovan P's update11 Mar 2026, 06:39
Reviewer Update
People should really go and read the reviews on old mutual looks like we all get the same generic reply via email and on *** means gheh have nk slcustomer service, word for word the same reaponse
Old Mutual's replyOfficial
11 Mar 2026, 08:41Good Day Donovan,
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2026, 08:41
Official
Good Day Donovan,
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
DP
Donovan P's updateReviewer Update
12 Mar 2026, 09:49Okay now its the 12th today no whatsapp no phone call as said in the reply on hello peter ,my withdraw has been sent for payment authorization on the 6th of march still there waiting but now the dates on the old mutual app has changed im posting the screenshots i have taken before and after on your tracking.and will be posting and reporting this to he ombudsman as well.you have 0 customer service
DP
Donovan P's update12 Mar 2026, 09:49
Reviewer Update
Okay now its the 12th today no whatsapp no phone call as said in the reply on hello peter ,my withdraw has been sent for payment authorization on the 6th of march still there waiting but now the dates on the old mutual app has changed im posting the screenshots i have taken before and after on your tracking.and will be posting and reporting this to he ombudsman as well.you have 0 customer service
Old Mutual's replyOfficial
12 Mar 2026, 10:09Good Day Donovan,
We note your comment and are following up on this for you.
Regards
Old Mutual Complaints Management
We note your comment and are following up on this for you.
Regards
Old Mutual Complaints Management
Old Mutual's reply12 Mar 2026, 10:09
Official
Good Day Donovan,
We note your comment and are following up on this for you.
Regards
Old Mutual Complaints Management
We note your comment and are following up on this for you.
Regards
Old Mutual Complaints Management