Just lost a loyal client.

I have been on the phone (It feels like hours) where I have been put through to so many places, and sometimes the phone even goes dead. This is not my first review about the way in which Old mutual uphold their supposed standards. All I want is my Policy to be emailed to me to see how much the policy is worth at the moment. Really considering changing. Cant stand this anymore. Imagine if I want to switch, how poor their service will be then. You just lost a valuable client.