TM
Tumelo M

1 reviews | Active since Mar 2014

29 Aug 2020, 12:25

JUST GIVE ME MY MONEY THAT'S ALL I ASK THEN I AM DONE WITH OLD MUTUAL ITS THE SECOND TIME ITS HAPPENING.

Good day Reader

Once bitten, twice shy

Have been calling the call centre line a person holds for more then 30 min without an answer Dololo service.

Hope you well don't want anything to do with Old mutual remove me from your data due to I will be very rude to anyone from this company.

Please note I had a old mutual future Invest 4 goal plan/1. Its for the second time.

I drove to Maponya mall on the 20 August 2020 to withdraw funds from my account was advised by the consultant that the will be an SMS confirming as below.

Thursday 20 August 2020 Old Mutual: Dear MR TUMELO MOTHALE. Thanks you for visiting one of our branches today. Your reference number is CEB***. We value your continued support.

Monday 24 August 2020 Old Mutual: Dear MR TUMELO MOTHALE. We confirm that payment for Old Mutual contract 69345SB***4 has been processed. The money will be available in your bank account within 2 working days Dololo.

Then was again at the Maponya branch on the 27 August 2020 due to funds not reflecting was told by the consultant on the the money will be in my account Thursday or Friday again Dololo.

Then today was at the Eyethu mall again to be told go get you statement with i did but they called the call centre again it was holding for more then 30 min thank it was not my airtime this time. Feedback for today was that the matter will be escalated was not given a reason all details provided on the 20 August 2020 was correct but Dololo funds.

so after the then hole up and down all the call, visiting Maponya branch 2 times and Eyethu mall the was told they will only escalate the request maybe the funds will reflect this week was not provided a date again Dololo.

Saturday 29 August 2020 Old Mutual: Dear MR TUMELO MOTHALE. Thanks you for visiting one of our branches today. Your reference number is CEB***. We value your continued support.

Then after day off up and down made a choice to take all my money and stop paying Premiums the surrender don't what anything to do with this company this is for the second time remove me from your data.

The company is about making money not retaining there customer sure if i would have been in Sandton the service would have been better and had my money i didn't ask for loan the is my money like really service Dololo mara debiting on point.

JUST GIVE ME MY MONEY THAT'S ALL I ASK THEN I AM DONE WITH OLD MUTUAL ITS THE SECOND TIME ITS HAPPENING.

0
Replies (1)
Old Mutual
Old Mutual's reply31 Aug 2020, 08:18
Official
Dear Tumelo Neville

I acknowledge receipt of your complaint.  We are sorry to hear of your service experience.
This matter will be investigated and I will be in contact with you directly to assist you with resolving your complaint.

Regards

Brent Sellidon
Old Mutual Complaints Management