iWYZE robbing me of my no claim reward benefit

<p>Today i call iWYZE insurance to enquire about my no-claim reward to my suprise i was told i dont qualify because the December payment was not received,this company debited my account after telling them.that i dont and i've never got paid before the 20th as i work for the bank ,but still they went and debited my account on the 16th and when i receive a notification from my bank i immediately phone them.and ask them to reverse that deduction oh well the agent told me about so called "flexible"debit order system i then reminded her that when i took the cover i told the sales consultant to debit my account on the 21st that's the instruction i gave them and they decided otherwise and when i called i told the lady to escalate and get back to me but guess what noone got back to me ,and today onether suprise when i ask Pamella Mayongo to escalate and give me her Team Leader 's contact details she refused claiming that the TeamLeader doesnt have contact number oh hello no i wasnt born in 1918 ,she went on and saying i must phone the 086 or email client services because they don't have direct email how can you be in the Management level and the company dont give you a contact number so now i understand why i wasnt contacted because the management doesnt have phone ,iWYZE this is not the way to go **just an advice** now i'm waiting for Pamella Maseko to call yes i've been waiting for to call me from 16/12/2016 but hey maybe she still waiting for agents to finish on their call so she can use the phone to phone the client's that waited before me **how funny is that** ,iWYZE as you've been debiting my account 3 years ago and you promised me the reward if i pay my premiums on time i'll get my reward its about time you deliver,its not my problem that you decided otherwise i know my responsibilities as a customer so i need my money ASAP ,and when you phone me i need to know when is my reward going to be paid and how are you going to pay it ? I thank God i decided not to insure my car and house with just imagine when something big happened i was not going to get help because you failed to listen on the first day when i told you ,I only got paid once a month and on the 20th should this changes i'll personally contact you ,you cant go and debit my account as you pleases. My cell ********** 366</p>