I've escalated my case with the management @ Old Mutual for a low rating service where on the 3rd of October '25 I app**** for a funeral & life covers respectively without a written contract till the time of writing my review

I've escalated my case with the management @ Old Mutual for a low rating service where on the 3rd of October '25 I app**** for a funeral & life covers respectively without a written contract till the time of writing my review. This is unusual not to have a written contract in place despite allowing for "debit mandates" with my bank, I thought by now one would've been able to view as well as to make sense of the contract they entered into with Old Mutual but in vain. This is not the Old Mutual I know, it probably is the "New Mutual" hence I get this lame service. They say there's no active policy in place yet in my bank I approved debit mandates but How🤷♂️? Please intervene