tM
thembela M
1 reviews | Active since Jul 2020
25 Apr 2025, 07:49
I've canceled their ...
I've canceled their policy online last month on their app, I did it 3times just to make sure it's really canceled, I went to the their branch twice I signed and they sey the documents to their head off, I am not working I've been retrenched as I told the consultant and even on the app I gave them the reason why I'm canceling the funeral cover... Why are they still deducting from my account while I was refunded for the premiums they deducted while the policy was canceled and still this month they deducted. I'm not working now you taking from the little money that I have WHY??????????
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
25 Apr 2025, 08:32Good day Thembela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply25 Apr 2025, 08:32
Official
Good day Thembela,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management