I've been waiting over 3 months for a Section 14 Quote - Totally Unacceptable!

Since 14 December 2017, I've been trying to get a Section 14 quote for the transfer of my RA to another provider. After many emails and phone calls to try and get an answer, the best answer I get given is that the Section 14 Department will contact me directly but they never do. If you email the Section 14 department, you get back an automatic response telling you to contact the customer service department for any inquiries but they can't help because they tell me that I need to wait for the Section 14 department to contact me. Nobody can give me any other way to contact the Section 14 department and when I ask them how much longer I have to wait, they can't answer that but they are happy to escalate the problem which they've done a few times now without any progress.

I don't understand why this has to be as painful as Old Mutual is making it out to be.

Please provide me with the quote I'm entitled to as soon as possible. Over the phone I was told 15 working days. It's been 3 and a half months now which is totally unacceptable.