SF
Simanye F
1 reviews | Active since Dec 2024
23 Dec 2024, 08:38
I've been waiting fo...
I've been waiting for a whole month for my superfund disinvestment whenever I call they keep say I'll reflect with 48 hours but it doesn't I really disappointed
Helpful (0)
Replies (29)0
Replies (29)
Old Mutual's replyOfficial
23 Dec 2024, 08:43Hi Simanye
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Dec 2024, 08:43
Official
Hi Simanye
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
We have received your review and sincerely apologise for your service experience. We will investigate this matter, and we will contact you directly should further information be required.
Regards
Old Mutual Complaints Management
SF
Simanye F's updateReviewer Update
23 Dec 2024, 08:46I am really ****ed and they also waist your airtime cause when you call their call centre they hold you for an entire hour still and still come with no solution all they know is to keep one waiting...this other lady even dropped the call this other day it's a pity I don't remember her name.
Old mutual I want my money and you better work fast cause I'm tired of waiting
You guys really shouldn't be in business anymore cause this really isn't it
Old mutual I want my money and you better work fast cause I'm tired of waiting
You guys really shouldn't be in business anymore cause this really isn't it
SF
Simanye F's update23 Dec 2024, 08:46
Reviewer Update
I am really ****ed and they also waist your airtime cause when you call their call centre they hold you for an entire hour still and still come with no solution all they know is to keep one waiting...this other lady even dropped the call this other day it's a pity I don't remember her name.
Old mutual I want my money and you better work fast cause I'm tired of waiting
You guys really shouldn't be in business anymore cause this really isn't it
Old mutual I want my money and you better work fast cause I'm tired of waiting
You guys really shouldn't be in business anymore cause this really isn't it
SF
Simanye F's updateReviewer Update
23 Dec 2024, 08:48You're busy telling me about contacting me I need this resolved ASAP I'm ****en tired of waiting
You guys are bull****ting on people
You guys are bull****ting on people
SF
Simanye F's update23 Dec 2024, 08:48
Reviewer Update
You're busy telling me about contacting me I need this resolved ASAP I'm ****en tired of waiting
You guys are bull****ting on people
You guys are bull****ting on people
Old Mutual's replyOfficial
23 Dec 2024, 09:05Hello Simanye F, we sincerely apologisWe are committed to addressing your concerns and ensuring you receive the assistance you need.e for the frustration and inconvenience you’ve experienced with our customer service. Your time is valuable, and we understand how upsetting it can be to wait without a resolution.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply23 Dec 2024, 09:05
Official
Hello Simanye F, we sincerely apologisWe are committed to addressing your concerns and ensuring you receive the assistance you need.e for the frustration and inconvenience you’ve experienced with our customer service. Your time is valuable, and we understand how upsetting it can be to wait without a resolution.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
SF
Simanye F's updateReviewer Update
23 Dec 2024, 09:08Again you're telling me wait, how long am I really supposed to wait ... I need this resolved by today
SF
Simanye F's update23 Dec 2024, 09:08
Reviewer Update
Again you're telling me wait, how long am I really supposed to wait ... I need this resolved by today
Old Mutual's replyOfficial
23 Dec 2024, 09:13Hello Simanye F, we thank you for your patience, and we are ready to assist you. Our complaint assessor will be in touch to help resolve the matter.
Old Mutual's reply23 Dec 2024, 09:13
Official
Hello Simanye F, we thank you for your patience, and we are ready to assist you. Our complaint assessor will be in touch to help resolve the matter.
SF
Simanye F's updateReviewer Update
23 Dec 2024, 09:24All you people do is lie lie and lie and keep on extended the waiting period, why ?
SF
Simanye F's update23 Dec 2024, 09:24
Reviewer Update
All you people do is lie lie and lie and keep on extended the waiting period, why ?
Old Mutual's replyOfficial
23 Dec 2024, 09:34The team will be in touch during the course of the day.
Old Mutual's reply23 Dec 2024, 09:34
Official
The team will be in touch during the course of the day.
SF
Simanye F's updateReviewer Update
23 Dec 2024, 09:48Alright thank you
Should I not receive any call, I will escalate this matter
Should I not receive any call, I will escalate this matter
SF
Simanye F's update23 Dec 2024, 09:48
Reviewer Update
Alright thank you
Should I not receive any call, I will escalate this matter
Should I not receive any call, I will escalate this matter
Old Mutual's replyOfficial
23 Dec 2024, 10:03We can assure you that our team will be in touch.
Old Mutual's reply23 Dec 2024, 10:03
Official
We can assure you that our team will be in touch.
Old Mutual's replyOfficial
23 Dec 2024, 10:05You will be hearing from us soon.
Old Mutual's reply23 Dec 2024, 10:05
Official
You will be hearing from us soon.
SF
Simanye F's updateReviewer Update
23 Dec 2024, 11:09Call me ***
Better not make me wait any longer
Better not make me wait any longer
SF
Simanye F's update23 Dec 2024, 11:09
Reviewer Update
Call me ***
Better not make me wait any longer
Better not make me wait any longer
SF
Simanye F's updateReviewer Update
23 Dec 2024, 11:24When will they be in touch?
SF
Simanye F's update23 Dec 2024, 11:24
Reviewer Update
When will they be in touch?
SF
Simanye F's updateReviewer Update
23 Dec 2024, 11:48And I will write another review to prove that you guys are ****s
SF
Simanye F's update23 Dec 2024, 11:48
Reviewer Update
And I will write another review to prove that you guys are ****s
Old Mutual's replyOfficial
23 Dec 2024, 12:20We appreciate your patience and understand your frustration. We're committed to providing excellent service, and we apologise for any inconvenience you've experienced.Your feedback is valuable, and we're here to help resolve your issue as quickly as possible. Thank you for giving us the opportunity to address this.
Old Mutual's reply23 Dec 2024, 12:20
Official
We appreciate your patience and understand your frustration. We're committed to providing excellent service, and we apologise for any inconvenience you've experienced.Your feedback is valuable, and we're here to help resolve your issue as quickly as possible. Thank you for giving us the opportunity to address this.
SF
Simanye F's updateReviewer Update
23 Dec 2024, 14:15Okay will be waiting
Thank you
It's disturbing that it takes a bad review to be assisted
Thank you
It's disturbing that it takes a bad review to be assisted
SF
Simanye F's update23 Dec 2024, 14:15
Reviewer Update
Okay will be waiting
Thank you
It's disturbing that it takes a bad review to be assisted
Thank you
It's disturbing that it takes a bad review to be assisted
SF
Simanye F's updateReviewer Update
24 Dec 2024, 08:32Good day I really don't know how what to say why anymore yesterday I received an apology email stating that I would be contacted with a way forward and I still wasn't contacted
Now I really do not care about your processes because you guys always find a way to drag...
Can I please receive my money in account by the end of today...
I do not wish to talk to you I only want my money finish and klaar
I cannot wait another month
Thank you
Now I really do not care about your processes because you guys always find a way to drag...
Can I please receive my money in account by the end of today...
I do not wish to talk to you I only want my money finish and klaar
I cannot wait another month
Thank you
SF
Simanye F's update24 Dec 2024, 08:32
Reviewer Update
Good day I really don't know how what to say why anymore yesterday I received an apology email stating that I would be contacted with a way forward and I still wasn't contacted
Now I really do not care about your processes because you guys always find a way to drag...
Can I please receive my money in account by the end of today...
I do not wish to talk to you I only want my money finish and klaar
I cannot wait another month
Thank you
Now I really do not care about your processes because you guys always find a way to drag...
Can I please receive my money in account by the end of today...
I do not wish to talk to you I only want my money finish and klaar
I cannot wait another month
Thank you
SF
Simanye F's updateReviewer Update
24 Dec 2024, 08:34I don't want any explanations the only thing I was is my money that's it
SF
Simanye F's update24 Dec 2024, 08:34
Reviewer Update
I don't want any explanations the only thing I was is my money that's it
SF
Simanye F's updateReviewer Update
24 Dec 2024, 08:35And I want it in my account by today ... Tomorrow is Christmas so to enjoy Christmas that money is what we're depending on
Which is why I made sure to made a claim a month earlier so please do no **** me off any further
Which is why I made sure to made a claim a month earlier so please do no **** me off any further
SF
Simanye F's update24 Dec 2024, 08:35
Reviewer Update
And I want it in my account by today ... Tomorrow is Christmas so to enjoy Christmas that money is what we're depending on
Which is why I made sure to made a claim a month earlier so please do no **** me off any further
Which is why I made sure to made a claim a month earlier so please do no **** me off any further
SF
Simanye F's updateReviewer Update
24 Dec 2024, 08:53You said the same yesterday
SF
Simanye F's update24 Dec 2024, 08:53
Reviewer Update
You said the same yesterday
SF
Simanye F's updateReviewer Update
24 Dec 2024, 09:05If a consultant is gonna reach out they better be told not to tell be about no processes any money
If this day ends without me receiving my funds I'm going to take this further I'm gonna write a review on an social platforms I'm gonna make sure everyone knows about your bad service and I'm going to make sure to tag you
If this day ends without me receiving my funds I'm going to take this further I'm gonna write a review on an social platforms I'm gonna make sure everyone knows about your bad service and I'm going to make sure to tag you
SF
Simanye F's update24 Dec 2024, 09:05
Reviewer Update
If a consultant is gonna reach out they better be told not to tell be about no processes any money
If this day ends without me receiving my funds I'm going to take this further I'm gonna write a review on an social platforms I'm gonna make sure everyone knows about your bad service and I'm going to make sure to tag you
If this day ends without me receiving my funds I'm going to take this further I'm gonna write a review on an social platforms I'm gonna make sure everyone knows about your bad service and I'm going to make sure to tag you
Old Mutual's replyOfficial
24 Dec 2024, 09:29Hello Simanye F, we sincerely apologise for the frustration you are experiencing regarding your funds. Please be assured that your complaint has been escalated to our complaint assessor, who is actively looking into the situation.
We understand how important this matter is to you, and we are committed to resolving it as quickly as possible. A representative will reach out to you shortly with an update and to address your concerns directly.
We appreciate your patience and understanding as we work to find a solution.
Regards
Old Mutual Complaints Management
We understand how important this matter is to you, and we are committed to resolving it as quickly as possible. A representative will reach out to you shortly with an update and to address your concerns directly.
We appreciate your patience and understanding as we work to find a solution.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2024, 09:29
Official
Hello Simanye F, we sincerely apologise for the frustration you are experiencing regarding your funds. Please be assured that your complaint has been escalated to our complaint assessor, who is actively looking into the situation.
We understand how important this matter is to you, and we are committed to resolving it as quickly as possible. A representative will reach out to you shortly with an update and to address your concerns directly.
We appreciate your patience and understanding as we work to find a solution.
Regards
Old Mutual Complaints Management
We understand how important this matter is to you, and we are committed to resolving it as quickly as possible. A representative will reach out to you shortly with an update and to address your concerns directly.
We appreciate your patience and understanding as we work to find a solution.
Regards
Old Mutual Complaints Management
SF
Simanye F's updateReviewer Update
24 Dec 2024, 10:27I no longer have patience I've been patient for way too long
SF
Simanye F's update24 Dec 2024, 10:27
Reviewer Update
I no longer have patience I've been patient for way too long
Old Mutual's replyOfficial
24 Dec 2024, 10:40Good day Simanye,
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2024, 10:40
Official
Good day Simanye,
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
We can assure you that one of our consultants will reach out to you today to assist you further.
Regards
Old Mutual Complaints Management
SF
Simanye F's updateReviewer Update
24 Dec 2024, 10:54And no consultant reached out so please do me a favour and transfer my money to my account ASAP
SF
Simanye F's update24 Dec 2024, 10:54
Reviewer Update
And no consultant reached out so please do me a favour and transfer my money to my account ASAP
SF
Simanye F's updateReviewer Update
24 Dec 2024, 10:55You guys a still gonna lose clients because your service is poor and you don't know how to treat your customers
If you are failing why don't you guys just shut the business down cause clearly you guys are fairly
If you are failing why don't you guys just shut the business down cause clearly you guys are fairly
SF
Simanye F's update24 Dec 2024, 10:55
Reviewer Update
You guys a still gonna lose clients because your service is poor and you don't know how to treat your customers
If you are failing why don't you guys just shut the business down cause clearly you guys are fairly
If you are failing why don't you guys just shut the business down cause clearly you guys are fairly
SF
Simanye F's updateReviewer Update
24 Dec 2024, 10:58You guys also moved the funds to a superfund that's not withdrawable , why?
Please fix this I need my money
Please fix this I need my money
SF
Simanye F's update24 Dec 2024, 10:58
Reviewer Update
You guys also moved the funds to a superfund that's not withdrawable , why?
Please fix this I need my money
Please fix this I need my money
Old Mutual's replyOfficial
24 Dec 2024, 11:06Good day Simanye
We understand the urgency and have informed the team, who will contact you shortly.
Regards
Old Mutual Complaints Management
We understand the urgency and have informed the team, who will contact you shortly.
Regards
Old Mutual Complaints Management
Old Mutual's reply24 Dec 2024, 11:06
Official
Good day Simanye
We understand the urgency and have informed the team, who will contact you shortly.
Regards
Old Mutual Complaints Management
We understand the urgency and have informed the team, who will contact you shortly.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
24 Dec 2024, 12:36We understand how frustrating it can be, your feedback is incredibly important to us, and we’re here to help, and will reachout to you soon.
Old Mutual's reply24 Dec 2024, 12:36
Official
We understand how frustrating it can be, your feedback is incredibly important to us, and we’re here to help, and will reachout to you soon.