ive been waiting 7 months

Every time I phone theres a different excuse for my provedent fumd not being payed out. Ive been phoning every week since February amd they keep bringing up excuses for the payment. Monday I was told payment would be made today. Now when I phoned they said that one of them forgot to run step 13 and there for authorisation failed. How do you run a business if the workers conveniently forget to run certain steps?