its my money that i want and exit

I have been cancelling my savings with Old mutual with no luck .I went in 2017 to cancel and after a month it continued to debit and i went again towards the end of the year 2017 to cancel and again month end they debited.

I went to their offices for the 3rd time to cancel and i was told it is restricted until 2021 -April

I really don't understand because this is my money i am the one who wanted to do savings with Old mutual and if i want to exit and get my money because of personal reason that's my choice to do so .

i really do not understand how Old mutual operate and failing 3 times to cancel my saving .

Unhappy Client .